British Airways: Thousands disrupted as flights axed amid IT crash

Published: 05:43 GMT, May 28, 2017 |

Serious problems with British Airways’ IT systems have led to thousands of passengers having their plans disrupted, after all flights from Heathrow and Gatwick were cancelled.

Passengers described “chaotic” scenes at the airports, with some criticising BA for a lack of information. The airline has apologised, and told passengers not to come to the airport.

BA chief executive Alex Cruz said: “We believe the root cause was a power supply issue.” In a video statement released via Twitter, he added: “I am really sorry we don’t have better news as yet, but I can assure you our teams are working as hard as they can to resolve these issues.”

Mr Cruz said there was no evidence the computer problems were the result of a cyber